Occupational health and safety laws, regulations of professional associations and internal company guidelines: In companies, instruction and training must be carried out regularly and verifiably. The regulations specify in detail what has to be observed in everyday life, for example, so that employees are not exposed to unnecessary risks. They are also followed by regulations on how companies must instruct and train their employees in occupational safety. Often this is still done on paper - but with large numbers of employees, this can quickly become an obstacle to process organization. In cooperation with an IT consulting firm specializing in SAP cloud solutions for HR (SAP SuccessFactors) and SAP ERP Human Capital Management (SAP ERP HCM), a retail company in the drugstore sector has now completely digitized and largely automated its instruction processes. This means that the processes can now also be run on mobile devices.
dm-drogerie markt is now present in 13 European countries with more than 3,500 stores, more than 1,950 of which are located in Germany. Of the approximately 61,000 employees, over 40,000 work in Germany. With these, dm cultivates a corporate culture that focuses in particular on social, economic and ecological sustainability and on a high potential for identification with the company. It is in this spirit that dm also organises its training and instruction. The aim is also to achieve the best possible efficiency and simplicity of application.
At dm in Germany, a fixed process defines at what point and what time time which instructions are to be given in the dm stores and the head office. On average, 15 instruction documents must be confirmed per employee per year. This means that around 600,000 signatures are required. In addition to the security instructions, internal company regulations such as cashier's instructions, which specify how the cashier processes are to be carried out, data protection declarations or instructions on how to behave in the event of a robbery are also included.