SAP Concur Release Notes

SAP Concur Release Notes

projekt0708 summary of all new features

February  2024

SAP Concur is constantly evolving its products with minor adjustments to ensure stability and improve the applications.

 

 

Sign In To SAP Concur Without a Password

Overview

In Q2 2024, SAP Concur plans to enable users who sign in to SAP Concur solutions with a username and password to sign in without a password. When the feature is enabled, a user who does not want to enter a password during sign in will have the option to send a one-time link to the email address associated with their SAP Concur personal profile.

Business Purpose / Client Benefit:

For users who do not want to enter a password during sign in, this feature enables the user to sign in quickly and efficiently through a one-time link.

End-User Experience

During the sign-in process, users will have the option to send a sign-in link to the Email 1 and/or Email 2 email address configured in the Email Addresses section of the My Profile – Personal Information page in SAP Concur solutions. Users —must have a valid email address associated with their user account. The email address associated with their account can be confirmed by their company’s Concur user administrator.

Configuration / Feature Activation

This change will occur automatically.

Import / Extract

Overview

In a future release, SAP Concur plans to implement a feature that enables a company administrator with either the Import/Extract Administrator or Import/Extract Monitor role to extract user data. The user data extract feature will be available from the User Data Extracts tab on the Import/Extract Monitor and Import/Extract Administrator pages.

Business Purpose / Client Benefit

When it becomes available, the user data extract feature will enable client administrators to request and download user data without requiring support for assistance.

Configuration / Feature Activation

This change will occur automatically; the new tab and future feature are only visible to client administrators with the required roles.

SAP Concur Product Documentation Moving to the SAP Help Portal

Overview

Currently, most SAP Concur product documentation is published on concurtraining.com. SAP Concur User Assistance is targeting the third quarter of 2024 to publish all product documentation (such as setup and user guides) to the SAP Help Portal.

Business Purpose / Client Benefit

The SAP Help Portal has improved search capabilities and there is a mechanism to provide feedback. This change also aligns with SAP best practices for the publication of product documentation and prepares the content for future user assistance innovations.

Admin Experience

The SAP Concur solutions set-up guides, user guides, and fact sheets will continue to be available from the concurtraining.com landing pages until the product documentation is moved to the SAP Help Portal.

Expense Types

Recovering And Displaying Deactivated Expense Types

Overview

As of February 24th, 2024, Concur Expense allows you to retain an unused expense type by simply deactivating it instead of deleting it. The status Yes and No indicates the expense type is active or inactive, respectively. The expense types listing is sorted based on their active status. Much like active expense types, inactive expense types can be modified and can be set to active, or even be reactivated with a different name.

Business Purpose

This update facilitates the administrator in the recovery of a deleted expense type and reconfiguration of the same if required.

Administrator Experience

In the Expense Admin > Expense Types screen, the Remove button is now replaced with the Activate or Deactivate button (based on the activation context of the expense type). To activate or deactivate an expense type, select the expense type, and click Activate or Deactivate. A confirmation dialog pops up.

Filter expense types listing to display only active expense types or select the Display inactive expense types checkbox to view all expense types. A new column Active displays the status of the expense types available using Yes (Active) and No (Inactive) indicators.

View a log of all the modifications made to an expense type in the Administration > Expense > Change Log (left menu) screen.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration steps.

Miscellaneous Enhancing

Additional Fields with Most Recently Used (MRU) Feature

Overview

Most Recently Used (MRU) is now enabled for location field, lists, and connected lists in the multi-edit dialog for expense entries in an expense report. This feature has been implemented for frequently used values in the multi-edit dialog.

Business Purpose

The enablement of MRU for location and list fields in the multi-edit dialog enhances the user experience by making it easier to access frequently used values, improving efficiency when creating or editing expense reports.

Administrator Experience

Users will now see most recently used values for location and any list/connected list fields in the multi-edit dialog, simplifying the selection process and reducing manual effort when entering data in the multi-edit dialog.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration steps.

Business Purpose / Client Benefit

This update allows users to execute actions easily and improves user experience for keyboard and screen reader users.

 

Gender Diversity

Gender Diversity Planned Features and Changes

Over time SAP Concur plans to implement product changes to help ensure that SAP Concur solutions support gender non-binary users.

These changes will include but are not limited to support for preferred names, non-binary gender options in travel preferences, and non-binary titles. Timelines and details about these ongoing changes will be provided in the SAP Concur release notes.

Release Update 01 - 2024

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January 2024

ExpenseIt for Concursolutions.com

Overview

  • Previously, only available on Concur Mobile, users for companies who have purchased ExpenseIt will now be able to upload receipts through familiar steps in Expense to automatically create expense entries for a report.
  • Using ExpenseIt to automatically scan and create an expense from an uploaded receipt can save users time and significantly reduce the risk of report rejections or send backs.
  • To do this, ExpenseIt extracts key data from the receipt to automatically fill in expense details, while still giving users the flexibility to edit any values that require changes.

Business Purpose / Client Benefit:

  • This reduces data entry effort for the end-user and provides the company with expanded awareness and benefit from ExpenseIt.
  • Release Schedule ExpenseIt for Web is released to all customers the week of January 15, 2024.

Important: The Verification Step

  • ExpenseIt saves time and reduces manual entry errors by extracting information from a receipt image to create and display an expense; however, the technology is not always 100% accurate.
  • Users should always scan and verify ExpenseIt results using the edit function for needed corrections.

**Planned Changes** Update to the Report Status Indicator

Overview

  • In an upcoming release, the rectangular indicator that shows the status of an expense report will be changed.
  • With the change, this indicator will be more prominent and easier to read than the prior version.

Business Purpose / Client Benefit

  • This feature improves the user’s accessibility to the status information of the expense report by providing greater visibility.
  • The end-user will see, in selected screens, a solid color background and white text in the tiles that display the status of the expense report.
  • These changes will be automatically available after January 30, 2024; there are no configuration or activation steps.

**Ongoing ** SAP Concur Homepage Changes

Overview

  • In Q4, 2021, SAP Concur began redirecting clients to a new homepage.
  • The new homepage has enhanced functionality when services become temporarily unavailable.

Business Purpose / Client Benefit:

  • This change ensures that the SAP Concur homepage is available even when some services are unavailable and improves the consistency of the sign in experience.
  • This change occurs automatically; there are no configuration or activation steps.

**Ongoing** SAP Fiori Horizon Themes for Concur Mobile and Web

  • Introduction of the new design themes has been phased beginning on May 20, 2023.
  • SAP Concur plans to fully implement the new themes, decommissioning the current, legacy (Gateway) theme, on April 10, 2024.

Business Purpose / Client Benefit

  • End User Experience with the SAP Fiori with Horizon visual design themes, the overall look of SAP Concur solutions is updated with new fonts, icons, colors, and shape design.
  • Navigation from the SAP Concur home page is also slightly modified so that it is simpler and more consistent with other SAP products.
  • Upcoming Phase 3 – April 10, 2024: SAP Concur plans to decommission the legacy Concur Gateway theme.
  • When it is decommissioned, Morning Horizon will become the default theme and end users will be able to choose between Morning Horizon, Evening Horizon, and high contrast themes.
  • The Gateway theme and Theme Settings will no longer be available.
  • Users who have not yet enabled Horizon for Fiori themes will automatically switch to Morning Horizon.

Import/Extract **Planned Changes** User Data Extract Feature

  • In a future release, SAP Concur plans to implement a feature that enables a company administrator with either the Import/Extract Administrator or Import/Extract Monitor role to extract user data.
  • The user data extract feature will be available from the User Data Extracts tab on the Import/Extract Monitor and Import/Extract Administrator pages.

Business Purpose / Client Benefit

  • When it becomes available, the user data extract feature will enable client administrators to request and download user data without requiring support for assistance.
  • This change will occur automatically; the new tab and future feature are only visible to client administrators with the required roles.

**Planned Changes** New SAP Concur Brand Logo

  • On February 16, 2024, SAP plans to update the SAP Concur brand logo.
  • The new logo will appear in all UI themes including the legacy Concur Gateway theme and all SAP Fiori with Horizon themes for SAP Concur.

Business Purpose / Client Benefit

  • With this update, the SAP Concur logo will better align with SAP branding.
  • User Experience Users will see the updated logo in the SAP Concur UI.
  • This change occurs automatically.

**Planned Changes** Hide/Show Password Icon

  • In Q1 of 2024, SAP Concur plans to add an icon to the SAP Concur Sign-In page that will enable users to hide or show their password when they enter it during sign in.

Business Purpose / Client Benefit

  • This change enables users to view the password they are entering to ensure it is correct or hide the password to ensure it cannot be seen by others.
  • End-User Experience Users will see an “eye” icon near the password field.
  • Clicking the icon will hide (display as asterisks) or show their password.
  • Configuration / Feature Activation This change occurs automatically.

Release Update 09 - 2023

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September 2023

SAP Fiori Themes

SAP Fiori Horizon Theme for Concur Mobile and Web

  • SAP Concur has implemented SAP Fiori with Horizon themes in the Mobile app and Web UI.
  • Admins with the required permissions can access Theme Settings via Administration > Company > Company Admin > Company Settings.
    • can choose between Legacy Concur UI and Fiori Horizon
  • if Fiori theme is activated, User can change their UI in Profile Settings > System settings > Appearance settings

SAP Concur Sign In / Security

New Login Policy Settings Page

  • Phase 1 begins on October 18, 2023. During this phase the new login settings page becomes available and the new default settings are available.
  • Phase 2 begins on November 15, 2023. During this phase, the default settings become the minimum password requirements for SAP Concur sign in via username and password.

Mandatory Two-Factor Authentication (2FA) for SAP Concur Sign In

Two-Factor Authentication

To enhance the security of all SAP Concur users, SAP Concur plans to implement mandatory two-factor authentication (2FA) for users who sign in to SAP Concur solutions with a Concur username and password. Mandatory 2FA will be implemented in two phases.

  • Phase 1 begins October 18, 2023: All users can set up 2FA without adding or verifying an email address in the Email Address section of their Profile Settings > Personal Information page.
  • Phase 2 begins November 15, 2023: All users who have not yet set up 2FA will receive an email.

2FA Enrollment Process:

  1. On Concur mobile or web sign in page, enter your SAP Concur username and password.
  2. After entering your password, the Set Up Two-Factor Authentication page is presented
  • If you are using a mobile device to setup 2FA and have already downloaded an authenticator app, you can scan the QR code on the Set Up Two-Factor Authentication page to begin setting up 2FA for SAP Concur solutions.
  • If you do not yet have an authenticator app setup, you can download one and then proceed to setup 2FA.
  • If you do not have a mobile device or prefer not to use one for this process, you can use an authenticator app in a web browser.
  1. Follow the steps or prompts from the authenticator app to generate a 6-digit code. These steps vary depending on which authenticator app you are using
  2. Enter the 6-digit code into the Authentication Code field on the Set Up Two-Factor Authentication page.
  3. Click Sign In.

For additional Information, refer to the Two Factor Authentication (2FA) Settings FAQ.

Release Update 08 - 2023

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August 2023

Exchange Rates

Automatic Provisioning of Central Bank Exchange Rates for Hungary

SAP Concur provides exchange rates for the following countries:

  • Czechia
  • Poland
  • The Russian Federation
  • Turkey

On August 19, 2023 SAP Concur added support for foreign exchange rates from the central bank for Hungary ((Magyar Nemzeti Bank)

SAP Concur only provides central bank rates that are updated daily by the respective central banks. If the central bank does not provide daily foreign exchange rates for the currency pair, the commercial exchange rates are provided by SAP Concur.

CLIENTS WHO USE SAP CONCUR-PROVIDED EXCHANGE RATES:

Clients who meet the following criteria do not need to take any action:

  • The client uses SAP Concur-provided exchange rates.

-and-

  • The client does not import custom exchange rates for the specified countries. For clients who use SAP Concur-provided exchange rates, the exchange rates for users who are reimbursed in the official currency of the specified countries automatically employs central bank rates

CLIENTS WHO IMPORT CUSTOM EXCHANGE RATES

For clients who import custom exchange rates for the specified countries, the import of custom exchange rates does not currently provide the ability to set an end date for the rate of a currency pair and the value is managed internally by SAP Concur. Clients who import custom rates can transition to the SAP Concur provided rates by creating a change request with SAP Concur support. The request must include the following information:

  • The requested end date
  • The list of base and quote currency pairs that should expire on that date

SAP Concur Sign In

SAP Concur Sign in Page Updated

New links are available on the username sign in page and the password sign in page:

  • Forgot username/ Forgot password
  • Need help signing in
  • Learn About SAP Concur for your business

Authentication

New Login Policy Settings Page

  • Beginning in Q3 2023, SAP Concur makes a new Login Settings page available to users with the Company Admin Role.
  • On the new Login Settings page, a Company Admin will be able to define the login policy for SAP Concur
  • The new Login Settings page enables admins to define policies for the following:
    • Required password length 
    • Required password components
    • Password reset
    • Password expiration
    • Account lockout
    • Session time out

Localization

Translation for Itinerary Term in Croatian

With the August release, SAP Concur changed the following term in the Croatian version of the SAP Concur user interface to bring consistency in translation of itinerary:

English Term: Itinerary

Current Croatian Term: Itinerar

Updated Croatian Term: Plan rute

SAP Concur Sign In/Security

Decommissioning of Password Provisioning for New Users

On August 3, 2023, SAP Concur will disable the ability to provision passwords for new users through the various user import methods. Instead, new users will be assigned a random password on import and will be required to change their password on first login.

User Interface Changes

Miscellaneous Changes to Expense

The End-User will see the following changes in Expense:

  • Visual Changes to Expense Entries Returned by Processor: Returned reports display a red border and the word Returned
  • Date Range Replaces Check In and Check Out Fields: Two fields in the Details tab of the expense entry, Check-in Date and Check-out Date, are now combined into a single field, Date Range
  • Most Recently Used Attendee Type Appears by Default: The last type of attendee selected by a user will now automatically appear unless the company has defined a different default value.

Release Update 06/07 - 2023

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June/July 2023

Profile Settings/Security

Temporary Security Changes to User Profile

The evolving cybersecurity landscape requires that SAP Concur temporarily adopt the following security measures:

Email:

  • If a user changes the Email 1 email address on the My Profile - Personal Information page, a confirmation email is sent to both the old and updated email addresses.
  • Existing profile settings that could prevent the email change notification from being sent are ignored and the emails are sent to the user as stated in the previous bullet.

Last Name:

  • Users who sign in via SSO: Users who sign in to SAP Concur Solutions via SSO can update the Last Name field on the My Profile - Personal Information page.
  • Users who sign in using a username and password: The system prevents users who sign in using a username and password from updating the Last Name field on the My Profile - Personal Information page. An administrator can change the information in the Last Name field through the User Administration page.

Administrator experience:

  • Administrators can still change the Last Name field of a user’s profile through the User Administration page.
  • Administrators can also continue to update the Last Name field of a user’s profile through the Concur API, import file, and feed options.

SAP Concur Sign In

SAP Concur Sign in Page Updated

New links are available on the username sign in page and the password sign in page:

  • Forgot username/ Forgot password
  • Need help signing in
  • Learn About SAP Concur for your business

Import/Extract

Run Now Button for Import Jobs

Beginning on July 21, 2023 SAP Concur plans to enable the Run Now button for SAP Concur client administrators. Run Now enables clients to run some import jobs on demand.

Authentication

New Login Policy Settings Page

  • Beginning in Q3 2023, SAP Concur makes a new Login Settings page available to users with the Company Admin Role.
  • On the new Login Settings page, a Company Admin will be able to define the login policy for SAP Concur
  • The new Login Settings page enables admins to define policies for the following:
    • Required password length 
    • Required password components
    • Password reset
    • Password expiration
    • Account lockout
    • Session time out

Travel Allowance Service

Planned Changes: Long term Travel – Single Itinerary on Multiple Reports

In a future release, the Travel Allowance Service (TAS) feature will support the ability for a traveler to submit expense reports that include “trip within” itineraries, each in their totality and identified as a travel leg of an as-yet unsubmitted parent itinerary.

This feature is tied to the Trip Within a Trip feature also available in this release, which allows a traveler to take secondary trips within the dates of a long term trip. This means that, during long term travel, the Expense user may request payment for child trips as they occur, provided the parent trip remains active and not yet fully expensed.

Example:

Assume a long term travel from July 9 to July 18 is the parent travel allowance itinerary with child trips, typically business in nature as personal trips may not be valid for expensing depending on the company’s configuration. The traveler may take the following steps to submit partial child itineraries as they occur and, for the purposes of this example, supposing all dates are available:

  • Expense Report 1: The dates of July 9 to July 11 are included, and all other dates are marked as excluded using the Exclude Day function

Expense Report 2: The dates of July 12 to July 18 are included, while the prior July dates, already included in the prior expense report, cannot be included in this report.

Mobile App

New design of the Mobile App

In the new view, the home screen for Mobile can be personalized, which allows for quick access to items like Reports, Approvals and Expenses. Tapping See All will direct to a full list of items.

Expenses and Expense reports are now merged under the one Expense option.

The plus icon, when selected drops down a series of actions for the user to work with expenses.

CFDI Users Can Now Upload XML Files

Mobile users can now upload XML files and will not need to take screenshots of the receipt where this feature is available. From the Expense screen, toggle to Expenses and tap the plus icon in the top right hand corner for the menu to appear. From there, select Upload File. The XML file can be shared directly from the e-mail (iOS only) or it can be saved and uploaded from the phone’s file repository.

Move Expenses While Using Delegate Function

To activate the delegate function, select the profile icon on the home screen. Then tap, Act as Another User. From there the Act As screen appears, where the person you wish to act on behalf of, can be searched.

Release Update 05 - 2023

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Mai 2023

In-Product User Assistance

Ongoing – Impact of Product Changes on Customized Client Content

If your company creates customized content for SAP Concur solutions through a user assistance tool such as SAP Enable Now or Concur User Assistant by WalkMe, the changes SAP Concur releases monthly might affect your customized content. SAP Concur also releases some changes ad hoc.

  • SAP Concur solutions are updated on a monthly schedule
  • Some changes are implemented outside of the monthly schedule
  • Changes that are implemented in sync with the monthly release schedule and changes that are implemented on other dates are documented in the SAP Concur product release notes
  • A release calendar that includes the target monthly release date and the dates the release notes are published, is publicly available from the following page: Release Calender

Data Retention

Data Retention Feature Enhancements

  • Concur plan to make changes to the Purge User Button
  • CURRENT BEHAVIOR:
  • The Purge button is automatically available on the user account page for each user. The Administrator can click the Purge User button on an individual user’s account page to purge that user’s data
  • CURRENT TEXT: Permanently delete this user and all associated data from Concur
  • UPDATED TEXT: Purge User irrevocably deletes this user and all their associated data, superseding configured data retention policies and removing data that could be needed for review, audit, and legal obligations. This button should generally only be used to delete users that have no transaction history
  • PLANNED CHANGES:
  • To help ensure that user data is retained and/or removed within the correct time period as required by regional data protection regulations, SAP Concur plans to remove the Purge User button

SAP Concur Support

Case Types Updated

  • The Case Type filed on the form where an ASC (Authorized Support Contact) created support cases was updated

New Case Types

Removed Case Types

Renamed Case Types

SAP Fiori Themes

SAP Fiori Horizon Themes for Concur Mobile and Web

  • Admins with the required permissions can change the Theme Settings via Administration > Company > Company Admin > Company Settings:

In the theme setting section, admins can choose between the following options:

  • Legacy Concur UI: End users only see the legacy Concur Gateway theme.
  • Legacy Concur UI and Fiori Horizon: End users see the legacy Concur Gateway theme by default. On the Profile Settings > System Settings page, they can choose between the Concur Gateway theme, Morning Horizon, Evening Horizon, and high contrast themes.
  • Fiori Horizon: End users see Morning Horizon by default. On the Profile Settings > System Settings page they can choose between the Morning Horizon, Evening Horizon, and high contrast themes.

Ongoing:

October 2023 Morning Horizon becomes the default theme for all client. Admins have access to Theme Settings and can revert to the legacy Concur Gateway theme if needed.

Early 2024 SAP Concur plans to decommission the legacy Concur Gateway theme. When it is decommissioned, Morning Horizon will become the default theme and end users will be able to choose between Morning Horizon, Evening Horizon, and high contrast themes.

Legacy Page Design Example

SAP Fiori With Horizon Design Example

Release Update 04 - 2023

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April 2023

Delegates – Mobile

Android / iPhone / iPad Delegate Functionality is Updated

  • With this release, the SAP Concur Mobile app is extending the delegate function. Now, regular Expense users can create, edit, and delete manual expenses while acting on behalf of another user.
  • This new functionality includes:
    • The ability to view a list of all delegators and select whom to act for
    • Viewing list of all available expenses
    • Manually create a new expense outside of a report
    • Attach an image while manually creating an expense (from camera, gallery, or files)
    • Edit an existing expense outside of a report
    • Delete an existing expense outside of a report when no image is linked

Japan Public Transport (JPT)

Addition of Entry Submit and Report Submit Events in Audit Rules

  • Entry Submit and Report Submit events are now supported for Japan Public Transport (JPT) on NextGen UI.
  • This update enables admins to configure audit rules and manage the way employees submit expenses.

SAP Concur User Assistance

New SAP Concur Page on the SAP Help Portal

  • A new solutions page is now available on the SAP Help Portalfor all SAP Concur product documentation including documentation that is avaiblable outside of the portal

SAP Fiori Themes

Preview Horizon for Fiori Themes in SAP Concur

  • SAP Fiori with Horizon Is a visual design theme family from SAP that is being adopted across SAP Concur solutions.
  • With SAP Fiori with Horizon, clients benefit from a refreshed, modern look and feel, improved consistency across the solutions, and more inclusive and accessible design
  • To enable clients to preview Horizon for Fiori themes in SAP Concur solutions before the themes are fully implemented, after signing in to SAP Concur solutions, Concur admins can navigate to the Appearance Settings page by adding the following to the SAP Concur solutions URL: eu2.concursolutions.com/Profile/AppearanceSettings.asp

User Interface Changes

Usability Changes to the User Interface

These changes are part of the ongoing effort to improve the user experience when working with SAP Concur products.

  • Report Library: The Create New Report button is available on the right top corner of the Report Library. This provides more screen space to display the existing expense reports.
  • Available Receipts: The Available Receipts button is available on the right top corner of the Available Receipts section of the screen. This provides more screen space to display the existing receipt tiles.
  • Available Receipts Panel in Report Page: Toggling Available Receipts when a report is displayed in the Report page lets the user view and then drag and drop their receipts directly to an expense on the left side. Hide the entire Receipt Viewer panel by clicking Hide Receipt Panel.
  • Full Screen Experience: The user will see a full screen view of Expense – this includes all applicable pages (Home and Expense Detail screens shown below).
  • Resizable and Draggable Pop-ups: Selected non-full screen pop-ups may be moved and resized so the user may set the screen as they prefer.

Release Update 02/03 - 2023

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February/March 2023

Concur Open

Subscribe to Maintenance Notices in Personalized Concur Open

  • On April 3, 2023, SAP Concur plan to provide ASCs and other users to the option to subscribe to receive advance notices about upcoming SAP maintenance events
  • This helps the clients to prepare for SAP Concur maintenance events
  • ASCs must subscribe throug the SAP Personalized Concur Open > Set Notification Preferences page.

Currencies

Euro Replaces Kuna as the Official Currency of Croatia

  • On January 1, 2023, the Euro (EUR) replaced the Kuna (HRK) as the official currency of Croatia. To support this change, on December 7, 2022, SAP Concur solutions began defaulting to EUR as the default currency for new, manually created transactions that are configured with Croatian currency
  • Between December 7, 2022, and January 31, 2022, users were able to reset the currency from EUR to HRK manually. As of January 31, 2023, users are no longer able to create new transactions set to HRK. All Croatian transactions are set to EUR.

Data Retention

Ongoing - Data Retention Feature Enhancements

  • On February 21, 2023, SAP Concur renamed the Sensitive Data Retention Periods page to Profile Data Retention Periods. In a future release, SAP Concur plans to remove the Purge User button.
  • CURRENT BEHAVIOR When data retention is enabled, the Purge User button is automatically available on the user account page for each user, and an administrator with the required permissions can click the Purge User button on an individual user’s account page to purge that user’s data, including transaction data.
  • When the data retention feature is enabled, the Purge User button is available regardless of whether a data retention policy is configured and, if data retention policies are configured, clicking Purge User supersedes configured data retention policies and will remove data that could be needed for review, audit, and legal obligations at a future date.
  • PLANNED CHANGES To help ensure that user data is retained and/or removed within the correct timeframe as required by regional data protection regulations, SAP Concur plans to remove the Purge User button.

Expense

Report Totals – Due Employee Amount in Tile and Grid Views

  • The amount due to an employee is now displayed for submitted reports in both the report’s tile and grid / list views. This update makes the amount due more visible to the user in the tile and list views where previously the Expense user would open the report to see these details.

Mileage

Directions Unavailable to Processor After Submitting Report

  • When the expense report is submitted the visual map will be visible to the Processor and others, but the directions will not be available for viewing and an error message may appear. This behavior is the result of an inability to retrieve this data but does not affect the processing or any other aspect of the workflow for an expense report.

Profile Menu

Enhancements to “Act As” Section of the Profile Menu

  • SAP Concur has improved the “Act As” section of the Profile menu in the legacy SAP Concur theme.

Release Update 01 - 2023

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January 2022

File Transfer Update

New File Transfer Endpoints After Migration to AWS

  • The SAP Concur migration to Cloud Platform in AWS in complete
  • New endpoints were implemented for the file transfer and notification of these changes was sent to clients impacted by these changes
  • This announcement pertains to the following file transfer DNS endpoints:
    • st.concursolutions.com
    • mft-us.concursolutions.com
    • vs.concursolutions.com
    • st-eu.concursolutions.com
    • mft-eu.concursolutions.com

Attendees

Advanced Search View now the Default View for Attendees

  • In the attendees search, users are now automatically shown the Advanced Search function as the default view
  • User may elect to use the simple search by clicking the Fewer Search Options

 

Drag and Drop Attendee Spreadsheet to Import Attendees

  • Users may now import their spreadsheet list of attendees directly into the Add Attendees > Import Attendees tab using drag and drop technique

Cards

AMEX: Reauthorization of AMEX Business Cards Required Starting November 28th and Ending January 31st

  • AMEX has updated the Application Programming Interface (API) which affects the use of AMEX business cards for their customers. Specifically, this action replaces the existing APIs currently supporting, among other things, the import and use of transactions within the SAP Concur Expense product.
  • Reauthorize your AMEX Business card
    • Open Profile > Profile settings
    • In Expense settings click Expense Credit Cards
    • For an AMEX business card requiring reauthorization you will see Update required message in the Card Status column. Click this link to begin the process of reauthorizing your card

Mileage Service

Sweden - New Electric Vehicle Category for Mileage Rates

  • Beginning January 1st of 2023, Sweden put into effect new mileage rates that apply to drivers whose company cars are electric.
  • If the user is changing an existing car configuration created prior to January 1st , 2023 they must do so before March 1st, 2023 which is the open period for this change and the date after which an existing configuration cannot be changed. However, adding a new car configuration using this setting may be done at any time – there is no date limit for a new configuration.

Receipts

Drag and Drop Multiple Receipts to Expense Details Page

  • Users adding additional receipt files to their expense report may now drag and drop them directly to the window when performing this action in the Expense Details page, without opening the pop-up window.

SAP / SAP Concur Integrations

Ongoing - SAP Integration with Concur Solutions (ICS) for SAP ECC and SAP S/4HANA On-Premise Required Authentication Update

  • SAP Concur has now consolidated the different methods into one target method: the new gateway authentication based on the company JWT (aka Oauth2.0). Currently, we are using both, the old user and password-based legacy authentication
  • To ensure there's no disruption for connections between SAP ECC or SAP S/4HANA on-premise and SAP Concur, Concur has defined a transition period that allows a transformation from legacy authentication to company JWT-based authentication at your own pace.
  • All customers must be using the company JWT-based authentication by December 31, 2023. After December 31, 2023, the legacy authentication will stop working

Release Update 12 - 2022

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Dezember 2022

Currencies

Euro Replaces Kuna as the Official Currency of Croatia

  • On January 1, 2023 the Euro will replace the Kuna as the official currency of Croatia
  • Beginning on January 31,2023 users will no longer be able to create new transactions set to Kuna. All Croatia transactions will be set to EUR

Exchange Rates

Foreign Exchange Rate Provider Migration

  • On December 12, 20222, SAP Concur migrated the exchange rate provider from OANDA to XE
  • Each exchange rate provider has proprietary algorithms for calculating exchange rates, the exchange rates employed by the new provider might differ from the previous provider
  • After the migration, the amounts for new expense reports will be calculated using the exchange rate calculated by XE.

Automatic Provisioning of Central Bank Exchange Rates for Selected Countries

  • Beginning December 12, 2022, SAP Concur will provide foreign exchange rates from the central bank for the following countries: Czechia, Poland, Russian Federation, Türkey
  • SAP Concur will only provide central bank rates that are updated daily by the respective central banks. Where the central bank does not provide daily foreign exchange rates for the currency pair, the commercial exchange rates will be provided by SAP Concur.

Accessibility

Alert Popup Redesigned to Meet Accessibility Requirements

  • The new NextGen user interface (UI) now features a redesigned popup of the alert message detailing errors in an expense report. This update conforms to accessibility requirements for all users of Expense.

Employee Taxability and Corporate Deductibility

Mileage Taxability

  • Mileage taxability is now supported for countries with variable rate vehicle criteria by distance, additional rates and accumulation period, in addition to countries with fixed rate criteria.

Expenses

Enhancements to the Hotel Itemization Wizard

  • With this release, several usability enhancements are now added to the Hotel Itemization wizard. They include:
    • General Accessibility Improvements: Overall, Tax fields are now more clearly displayed and labeled for quick identification and entry, reducing confusion, and increasing the accuracy for this complex task
    • Default Tax Field Display Based on Location: Initial display of tax fields is now based on location to display the ‘expected’ fields for that location
    • VAT Itemization: Handling for VAT configuration of FULL tax, where the result is an itemization for the VAT amount
    • Add Tax Fields During Itemization: Additional tax fields may optionally

With this update, the Hotel Itemization wizard functionality is enhanced by improving the layout of tax fields for the user and adding additional tax fields they can configure to match the anticipated tax-related data contained in the hotel folio.

Prompt to Register Car When Using Mileage Expense Type

  • The new NextGen user interface (UI) will now, under certain conditions, display a prompt to register a car when a user enters a Mileage expense type in their expense report.
  • This message only appears when the conditions require that a Personal or Company car be registered by the user, and they have not yet done so

Itemizations

Display Itemizations in the Expense Report Page

  • With this release, the user may now review their itemizations by opening them directly within the expense report page view
  • To open this view, the user clicks the arrow ( ^) to open the single-line parent entry to a multi-line view that lists all the itemizations contained in the parent entry.
  • If required, a scroll bar allows the user to move through the rows to view all the itemizations related to the open report.

Travel Allowance Service

Enhancement to Single Day Travel in U.S. Rate Bundle

  • With the release of the new U.S. rate bundle, trips may now be configured in minutes.
  • This update supports users whose travel spans two calendar days (for example, over Midnight) during a trip exceeding 12, but not 24, total hours, without accommodation.
  • This update provides increased flexibility for travel under a single day.

 

New Itinerary Coverage Option for First and Last Day of Trip

  • With the release, a new option is available that applies when the admin is configuring start and end times that, when applied, allow or disallow allowances based on an itinerary’s overlap of these set times.
  • With this release, a new option, The itinerary must not cover any part of the period between start and end time, is available under Itinerary Coverage.
  • When in effect, if the itinerary overlaps any time within the range, the allowance is not honored. As an example, if the set times are 12:00 and 19:00, the itinerary must not fall within these times for the allowance to be honored

Release Update 11 - 2022

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November 2022

SAP Concur App Center

List Newly Released Apps

  • Users can choose in the App Center tab in SAP Concur to list only recently released apps
  • Added Apps are classified as new for a period of 90 days
  • After the 90 days, the apps are automatically grouped into Enterprise Application or User Connections

Exchange Rates

Foreign Exchange Rate Enhancements for Regulatory Compliance

  • SAP Concur is providing a new configuration option that will allow the Expense admin to set the foreign currency exchange rates to no be assessed based on one of the following three options:
    • Transaction Date (Default): Date the expense was incurred
    • Report Start Date: Trip start date as entered in the Report header
    • Report End Date: Trip end date as entered in the Report header

Once the setting is configured it is default for all reports that contain foreign currency transactions and cannot be changed by the user

Effective Dates for this change:

  • Configuration setting ready December 2nd
  • User will see change December 12th

User Interface Changes

Miscellaneous Changes to the User Interface

The following minor usability changes are part of the ongoing continuous improvement process for the user experience

  • Receipts: All instances of Receipt Affidavit are now changed to Receipt Declaration for the Missing Receipt Declaration function
  • Report Attachment Viewer: To improve usability of button labels and messaging when working with attachments, the label Append is now replaces by Add, and Detach now replaced by Remove
  • Delegate Permissions: A delegate with permissions to prepare, but not submit expense reports may now edit or change the redirect funds data in either the Report Details (menu) > Report Totals page, or during the report submission step when the redirect funds feature is enabled

Release Update 10 - 2022

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OCTOBER 2022

Cards

Visa: Reduction of Required Attributes for Generating Rich Data for Cards

  • The attribute Arrival Date is now removed from the list of required attributes in the Visa format
  • Clients should consider if this feature change impacts the way they work with their receipts

Japan Public Transport (JPT)

Support End Notice for Legacy JPT

  • All Concur Expense customers using legacy JPT will be automatically migrated to JPT on NextGen UI (NUI) effective October 1.
  • Support ends on September 30, 2022
  • The team will no longer investigate or fix issues reported by CRMC tickets if the issue is reproduced on legacy JPT but not on JPT on NUI
  • If updates are required on the existing legacy JPT expenses, we recommend that you create new expenses on JPT on NUI and delete the old ones
  • For any JPT on NUI support, authorized support contacts can submit a support case through the Customer Support portal

Travel Allowance Service

JTR Statutory Bundle Enhancement: Actual Expense Authorized

  • The Joint Travel Regulation (JTR) statutory bundle is now updated with Actual Expense Authorized functionalityàActuals vs. Limits, Percentage rule, 300% rule

Actual Expense Authorized:

  • Is a regulation in the US wherein travelers are allowed to exceed the travel allowance limit up to a defined percentage on certain days of their itinerary while still receiving actuals up to the limit on other days of their itinerary

Release Update 09 - 2022

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SEPTEMBER 2022

Miscellaneous

SAP Concur Migration to Cloud Platform in AWS

  • SAP Concur plans to migrate from pure private cloud operation, where all equipment is owned by SAP Concur, to a cloud platform implemented in Amazon Web Services (AWS)
  • This change provides a stronger security posture, improved performance and stability, and faster innovation for the clients
  • This change will occur automatically
  • What the User sees during Migration:
    • While a company is being migrated from an SAP concur private data center to the cloud platform, their SAP Concur solutions might not be available to end users.
    • If an end user attempts to sign in to SAP Concur solutions during the active migration process, they might not be able to sign in and they might see a message
    • If an end user is working in SAP Concur solutions when their company is migrated, they might be returned to the sign in page.
  • Admin Experience – Preparing for Migration
    • Review Network and API Connections:
      • For clients who use allow lists to manage connections to their SAP Concur solutions including API connections, SAP recommends you add *.concursolutions.com to your allow list
      • Always store the geolocation and the refresh token as they may have changed
    • Updated Naming Convention for Sub-URLs:
      • Following URLs were implemented in June 2021:
        us us.concursolutions.com
        eu.concursolutions.com
        us2.concursolutions.com and eu2.concursolutions.com

 

  • With the release, the Expense Admin has the option of adding an additional viewing choice for their users when viewing their expense reports – the Detail view
  • If configured, the user will now see a View menu and may select from the menu two different view of their report – the new Detail or the default List view
  • This feature lets the client add specific information in column format that may be especially useful for their users
  • This View menu’s Detail option appears only of the form has been configured.

New Comments Column Added to Expense List View

  • The Expense list table view will now include a new Comments column.
  • This column will display only when one or more comments created at the expense-level of the report are detected

Accessibility

Alert Popup Redesigned to Meet Accessibility Requirements

  • The alert popup now message detailing errors in an expense report
  • This update conforms to accessibility requirements for all users of Expense

Employee Taxability and Corporate Deductibility

Mileage Taxability

  • Mileage taxability is now supported for countries with variable rate vehicle criteria by distance, additional rates and accumulation period, in addition to countries with fixed rate criteria

Expenses

Enhancements to the Hotel Itemization Wizard

  • With this release, several usability enhancements are now added to the Hotel Itemization wizard. They include:
    • General Accessibility Improvements: Overall, Tax fields are now more clearly displayed and labeled for quick identification and entry, reducing confusion, and increasing the accuracy for this complex task
    • Default Tax Field Display Based on Location: Initial display of tax fields is now based on location to display the ‘expected’ fields for that location
    • VAT Itemization: Handling for VAT configuration of FULL tax, where the result is an itemization for the VAT amount
    • Add Tax Fields During Itemization: Additional tax fields may optionally be added by the user when working within locations with many local taxes

Personal Expense Now Labeled as Personal on the Expense List Request Column

Prompt to Register Car when Using Mileage Expense Type

  • Under certain conditions, a prompt display to register a car when a user enters a Mileage expense type in their expense report
  • This message only appears if a Personal or Company car has to be registered by the user and they have not yet done so

Itemization

Display Itemizations in the Expense Report Page

  • The user may now review their itemization by opening them directly within the expense report page view.
  • To open this view, the user click the arrow (^) to open the single-line parent entry to a multi-line view that lists all the itemizations

Travel Allowance Service

  • Trips may now be configured in minutes
  • This supports users whose travel spans two calendar days during a trip exceeding 12 but not 24 ours without accommodation

New Itinerary Covering Option for First and Last Day of Trip

  • A new option is available that applied when the admin is configuring start and end times that, when applied, allow or disallow allowances based on an itinerary’s overlap of these set times
  • This time range is measured systematically by Expense against the traveler’s itinerary for any overlap which, depending on the overlap, results in an allowance being allowed or disallowed based on the selection of an option under Itinerary Coverage

Request Allocations

Enhancement to Single Day Travel in U.S Rate Bundle

  • When allocating expected expenses that are segments, segments can now bei individually allocated on a request
  • Before this update, segments could only be allocated as a group on a request
  • This change has to be done by the implementation partner if needed

Request Cost Objects

Cost Object Selection for Travel Segments

  • Cost object fields can now be configured for travel segments on a request
  • This update can help with cost object identification and reserving funds for anticipated spend against appropriate budgets
  • This change has to be done by the implementation partner if needed

Request Allocations

Enhancement to Single Day Travel in U.S Rate Bundle

  • When allocating expected expenses that are segments, segments can now bei individually allocated on a request
  • Before this update, segments could only be allocated as a group on a request
  • This change has to be done by the implementation partner if needed

Event Requests

Select All Check Box Added for Selecting All Participants

  • A select all check box is now added to the Add Participants dialog so that you can select all participant for an event request by selecting the new check box

Release Update 08 - 2022

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AUGUST 2022

Employee Import

SAP Global Identification Import Added as 315-Level Record Set

  • SAP Global Identification is now added to the employee import job at the 315-record level.
  • The purpose is to support end-to-end access to the SAP Intelligent Enterprise suite through a common identification attribute assigned to the user through this import.

User Administration

Ongoing – Standalone White Spaces No Longer Valid in First and Last Name Fields

  • Since July 26, 2022, an error message is returned and the entries are not accepted if a field is populated with only white space characters via the profile v4 API
  • In the future release, standalone white space characters will no longer be accepted as a valid entry in name fields on the My Profile – Personal Information page and If a name field is populated with only white space characters via the employee import file or through manual entry, a message or error will be returned and the entries will not be accepted.

­> White space characters that are part of valid name will be accepted

Employee Import

Copy Downs Attendees Information to Itemizations

  • The NextGen UI now matches the existing legacy functionality to copy down attendee information from the parent expense to itemizations
  • This helps streamline data entry for the employees creating the expense report

Mileage Service

Standard Accounting Extract (SAE) Selected Car Mileage Data Fields now activated

  • When using the Mileage Service feature in the NextGen UI, selected Car Mileage Data fields in the Standard Accounting Extract (SAE) are now populated with data from the milage-related expense entries on an expense report
  • The selected fields are:
    • Business Distance
    • Personal Distance
    • Car Passenger Count
    • Vehicle ID
  • This feature applies to Mileage Service customers only

Release Update 07 - 2022

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JULY 2022

Expense Report

Expense Detail View

  • With the release, the Expense Admin has the option of adding an additional viewing choice for their users when viewing their expense reports – the Detail view
  • If configured, the user will now see a View menu and may select from the menu two different view of their report – the new Detail or the default List view
  • This feature lets the client add specific information in column format that may be especially useful for their users
  • This View menu’s Detail option appears only of the form has been configured.

New Comments Column Added to Expense List View

  • The Expense list table view will now include a new Comments column.
  • This column will display only when one or more comments created at the expense-level of the report are detected

Help Menu

Consolidation of Resources Under Help Menu

  • The Help menu was updated
  • Updates include changes to the overall appearance and organization of the menu
  • The list of items in the Help menu depends on a user’s roles and permissions

Future release:

  • User assistance for admin and end users, video tutorials, and tools for contacting support
  • The Get Assistance icon (?) that is currently used to access those items will be removed from the UI
  • On SAP Concur Standard edition, if user assistance is enabled and a client is in the implementation phase or trying the free trial version, a new chat icon will be available

Support for SAP Enable Now

This change enables clients to use SAP Enable Now to create user assistance content to improve user adoption and increase efficiency with SAP Concur solutions

  • When SAP Enable Now is enabled, end users who have permission to view the content see Explore Interactive Walkthroughs in the Get Assistance section of the Help menu
  • The interactive walkthroughs give end users access to guided assistance

SAP Concur App Center

App Center Page Filter

  • When a user goes to the App Center or clicks the App Center tab, they can filter the apps that display based on criteria (such as product configuration and region)
  • If the user is logged into the app, the App Center automatically filters app based on that user’s data, including their country of residence and company’s configured products
  • The option to disable the filters and view all listed apps is also available

Travel Allowance Service

Add Additional Deduction Categories, Types, and Values for Rate Bundle Deductions and Adjust Default Time for a Deduction

  • The Expense Admin may now create new deduction category types using options on the Add or Edit Rate Bundle page
  • These custom deductions appear alongside the default deductions (Breakfast, Lunch etc.) for addition to any rate bundle the admin is working with

Deduction types:

  • Now one or more values for a deduction are configurable which can appear for the user as a single checkbox or a drop-down list with multiple choices

Default Time for Deduction:

  • Any Deduction category’s default time can now be adjusted for the purpose of matching a specific 24-hour period or any other time interval requirement

New SAP Concur-Managed Statutory Bundles for Italy for the NextGen UI

Additional country bundles are available for NextGen UI for Italy

Released SAP Concur-Managed Statutory Rate Bundles:

  • Germany
  • Portugal
  • Spain
  • Denmark
  • Finland
  • Norway                                                                                
  • Sweden
  • Poland
  • Russian Federation
  • Czech Republic
  • Slovakia
  • United Staties
  • United States Joint Travel Regulations
  • Italy

Release Update 06 - 2022

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JUNE 2022

SAP Concur is constantly evolving its products with minor adjustments to ensure stability and improve the applications.

Amazon Business Integration

Disconnection Process

  • There are now additional steps to take when disconnecting the Amazon Business account from Concur Expense
  • The Admin is redirected to the Amazon Business page to confirm the disconnection from the Amazon Business application, after which the application will no longer have access to the Concur Expense account
  • The transactions before the disconnection process will be unaffected
  • The admin must reconnect to Concur Expense to gain access to the Amazon application and its Services

 

Payer Buyer Information

  • Concur Expense receives transaction details from Amazon Business with the email address of the buyer and the payer
  • The email address should match a user within Concur Expense to route the transaction details correctly
  • For this the email address should be verified otherwise Concur Expense discards the transaction
  • If both the payer’s and Buyer’s email addresses are present, Concur Expense uses the payer’s email address to route the user transaction
  • There is an Amazon Business group account for shared payments, where all users use the same payment method for Amazon purchases. In this scenario the payer’s email address will always be present and is used to send all the transaction details

Concur Open

Japanese Translation Available

  • As of June 2, 2022 the ability to switch between English and Japanese has been added to SAP Concur Open pages
  • In Addition, you can set English or Japanese as your preferred language on theSet Notification Preferences pages

Localization

Support for New Language (Ukrainian)

With the release, SAP Concur now supports the language Ukrainian

Profile Settings

Ongoing – Accessibility Improvements to My Profile – Personal Information Page

With the June release the following changes are being implemented on the My Profile – Personal Information page:

  • In the TSA Secure Flight section, the link to www.tsa.gov will be changed to plain text to better support the use of screen readers
  • In the Email Addresses section, tags, labels and captions will be added to better support the use of screen readers
  • In the Travel Preferences section, tags, labels and captions will be added to better support the use of screen readers
  • Minor changes will be made to improve tabbing between page items, including resolving issues where the tab order was not logical and issues where some page items were skipped

Following changes are being implemented in the Credit Card section of the My Profile – Personal Information page:

  • Table headers were added to the display table.
  • Tags and captions were implemented to support the use of screen readers.
  • Minor changes were made to facilitate tabbing between elements.

The Assistants and Travel Arrangers section now includes the following column headers:

  • Assistant
  • Can Book Travel?
  • Update/Delete

Ongoing – Changes to My Profile, Home Page, and Profile Menu

April Release

  • The greeting on the SAP Concur Home page was removed and the preferred name and last name is displayed if the user added a preferred name in the Profile  settings
  • In the Future a new option Mx will be added to the Titke list and the user is enables to select a non-binary gender in the Travel Preferences
  • This changes reflect SAP’s commitment to supporting gender diversity

May Release

  • The Nickname field on the Personal Information page, Employee import file and Employee Travel Import 350 file was changed from Nickname to Preferred Name

June Release

  • The Nickname field on the user details page in User Administration was changed from Nickname to Preferred Name

Future Releases

  • A new option, Mx, will be added to the Title list on the Personal Information page
  • New options will be added to enable users to select a non-binary gender in the TSA Secure Flight section of Travel Preferences
  • New options will be added to the gender field in the Travel Profile 2.0 API. This change enables caller (TMCs and Partners) to write and read the new non-binary gender values

Travel Allowance Service

Rate Calculation for Multiple Trips in One Day

  • Concur Expense supports a new option for rate calculation for multiple trips held in one day
  • The business trip with the longest duration can be considered for reimbursement during multiple trips in one day

Release Update 05 - 2022

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May 2022

SAP Concur is constantly evolving its products with minor adjustments to ensure stability and improve the applications.

Profile Settings

Ongoing – Accessibility Improvements to My Profile – Personal Information Page

Following changes are being implemented in the Assistance and Travel Arrangers section of the My Profile – Personal information page:

  • Table headers will be added to the display table
  • Tags, labels, and captions will be added to support the user of screen readers.
  • Minor changes will be made to facilitate tabbing between elements

Following changes are being implemented in the Credit Card section of the My Profile – Personal Information page:

  • Table headers were added to the display table.
  • Tags and captions were implemented to support the use of screen readers.
  • Minor changes were made to facilitate tabbing between elements.

The Assistants and Travel Arrangers section now includes the following column headers:

  • Assistant
  • Can Book Travel?
  • Update/Delete

 

Ongoing – Changes to My Profile, Home Page, and Profile Menu

  • In April the greeting on the SAP Concur Home page was removed and the preferred name and last name is displayed if the user added a preferred name in the Profile  settings
  • In the Future a new option Mx will be added to the Title list and the user is enables to select a non-binary gender in the Travel Preferences
  • This changes reflect SAP’s commitment to supporting gender diversity

Expense Pay-Flex Edition

Branch Codes and Bank Account Number for SGD Currency

  • Previously, when an SGD (Singapore Dollar) payment was sent to the payment provider, the branch code was automatically included with the account number.
  • When branch codes are appended, payments do not succeed for these beneficiary banks
  • SAP Concur will allow now manual entry of the 3-digit branch code before the account number when needed, so that payments can succeed for all scenarios

Travel Allowance Service

(Norway) Updated Calculation Rules for Meals and Compensation Allowance

  • SAP Concur has changed the rule options for the Meals and Compensation Allowance

Release Update 04 - 2022

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APRIL 2022

Audit Service

Policy and Receipt Audit Performance Improvement

  • Adjustments are being made to the audit process that will improve service efficiency and turnaround times

Cards

Reauthentication of Linked Cards to Yodlee Required 

  • Concur Expense card users benefit from Yodlee’s adoption of the Banking functionality 

  • Banks will work with Yodlee to adopt the new functionality over the time 

  • This means the card user in Concur Expense must first identify if their card is ready for reauthentication before doing so 

  • As for this release the following cards may now be reauthenticated: Chase, Capital One, Schwab  

Email Notifications

Email Notifications 

Update to Expense Report Link in Workflow Notifications Email  

  • The URL link to Concur expense within the workflow email notification is updated to a new format 

  • When approvers open their workflow email to approve an expense report, they can access and approve the employee’s expense report directly by clicking the link 

  • When users open their workflow email, they can access the expense report directly by clicking the link 

Homepage

Home Page Greeting Removed 

  • The “Hello, <First Name>” greeting has been removed from the home page  

New GenUI: Travel Allowance

Audit Rules based on the new Travel Allowance 

  • Now Audit Rules can be created for the new Travel Allowance  

SAP Concur User Assistance

SAP Help Portal Updates 

  • SAP Concur offers a Help Portal for many SAP products including SAP Concur products  

  • Now there is a What’s new link, to allow clients self-serve information at their convenience 

Expense Pay

Resend Card Batch Remittance File Feature 

  • Client admins can now resend card batch remittance/allocation file to the card company  

  • Corporate card banks can request that remittance/allocation details be re-sent for a received payment. With the new resend button the client can do this themselves when needed  

Release Update 03 - 2022

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MARCH 2022

Mileage

New Mileage Service Features

  • On March 8, 2022 Concur released functionality and UI updates to clients using the Mileage Service
  • These Updates provide clients with automatic best practice government mileage rates, support for mileage-expected expenses, mileage calculator integration with Concur Request, and improved user interfaces and end-to-end user experience
  • These updates enhance the milage functionality by providing:
    • Automatic best practice government mileage rates à no manually change is necessary, the government updated its rates every year
    • Custom Rates still possible
  • The milage Service update is deployed automatically ONLY to net new customer entities being created from March 8, 2022 and onward à It is not available to Customers with existing legacy car mileage configurations

Nextgen UI

JPT on NextGen UI Migration for JPT 1.0 Users

  • Japan Public Transport (JPT= on NextGen UI is the only service that enables users to expense rail and bus travel in Japan using the NextGen UI
  • Existing JPT 1.0 clients will now be able to transition to JPT on NextGen UI, the new version of JPT 1.0
  • Global clients can anticipate to option to migrate to JPT in April 2022 and Clients must plan to activate both the NextGen UI and JPT on the NextGen UI at the same time
  • During the opt-in period from April 2022 through Semptember 2022, clients who want the transition must create a change request case
  • Clients who do not take any action will automatically be moved to both NextGen UI + JPT on NextGen UI on the cutover date October 1, 2022

Product Settings

Advanced and Basic Views Added to Product Settings

  • You can now switch between basic and advanced views in Product Settings
  • This change enables client admins to view or hide their advanced settings as desired without assistance from SAP Concur personnel

SAP Concur Support

Suggested Solutions Migration

  • SAP Concur solutions has replaced the Solution Suggestions platform with the SAP Continuous Influence – Improvement Request program
  • This change provides better user experience and a single place for Authorized Support Contact (ASC) users to engage with all SAP Concur Customer Influence programs

Security

Concursolutions.com SSL Certificate Renewal

  • In most cases, certificate renewal is invisible to the user. When a new certificate is issued, web browser automatically accept the new, authorized certificate and update the serial number, version, and other data included in the certificate
  • To avoid disruption of SAP Concur products and services, clients who have pinned the expiring certificate must replace it before it expires on April 20, 2022.
  • Clients who have not pinned the expiring certificate, do not need to take any action.
  • The new SSL certificate can be accessed through the following URL: http://assets.concur.com/concurtraining/cte/en-us/concursolutions.cert.pem

Site Settings

Enable Report Number in Concur Expense Accounting Extracts

  • A new site setting, Enable Report Number for Expense Accounting Extracts, is now available for all Concur Expense accounting extract file types
  • This setting lets the client elect to extract the Report Number field data instead of the Report Key field data by changing the extract output to include one and not the other
  • This change is reversible and can affect up to no more than 5 same-type extracts at the client site
  • At this time, no change is planned to the Report Key field's availability or functionality in any way

User Assistance for Admins and End Users

New Tours Added to User Assistance for Admins and End Users

  • The new release includes new User Assistance content (tours).
  • The new tours expand the scope of information provided by User Assistance for Admins and End Users
  • The following new tours are included in the March release:
    • Concur Travel
      • Book an Air Ticket
      • Book a Car Rental
    • Concur Expense
      • What does this mean: "Combine room rate + taxes into single entry"?
      • How do I delete an expense report?
      • Adding JPT Route to an Expense Report
    • Concur Request
      • Error Handling for Cash Advance solution •
    • App Center
      • App Center Overview
  • User Assistance assists admins and users to learn new tasks more quickly and efficiently by providing guided tours with step-by-step instructions for completing a task
  • The tours are automatically available on entities when it is enabled

Web Service Administration

Application Connector Username and Password Length Requirements Updated

  • The length of the username and password associated with an application connector on the Application Connectors page must be at least 10 characters long and not more than 50 characters long
  • On February 28, 2022, SAP Concur began enforcing the 10-character minimum and 50-character maximum
  • If the usernames and passwords are not updated prior to this change, some aspects of SAP Concur solutions might stop working
  • Application connection usernames and passwords can be updated by an administrator with the Company Administrator or Web Services Administrator role.

File Transfer Updates

Ongoing: SAP Concur Migration to Cloud Platforms in AWS 

SAP Concur plans to migrate from pure private cloud operation, where all equipment is owned by SAP Concur, to a cloud platform

This change provides a stronger security posture, improved performance and stability, and faster innovation for the clients

This change will occur automatically

  • What the User sees during Mirgation:
    • While a company is being migrated from an SAP concur private data center to the cloud platform, their SAP Concur solutions might not be available to end users.
    • If an end user attempts to sign in to SAP Concur solutions during the active migration process, they might not be able to sign in and they might see a message
    • If an end user is working in SAP Concur solutions when their company is migrated, they might be returned to the sign in page.

 

Concur plan to implement migrations on weekend and after business hours

Release Update 02 - 2022

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FEBRUARY 2022

 

We made minor adjustments for the stability and improvement for the application.

New Features for the new Travel Allowance configuration

Meals provided by default

  • Meals can now be marked as provided by default
    For example: Breakfast is always marked as provided for all days except the first
  • This can also be done city specific, for example: If the employees travel into the city of the headquarter, automatically all meals are marked as provided
  •  

New features for the User experience  

Calender

  • By entering the trip segments the calender is now showing, when the User was on trips.
  • All complete travel days are grayed out and cannot be selected
  • All half days, or start and end dates of a trip are marked and can be used for another half day

Recently Used Locations

  • By entering the Locations, the recently used Locations are showing up and simplify the selection

Renaming the headings:

  • The headings in the Travel allowance adjustment section can now be renamed per configuration
  • So all the Meal types and Lodging can be changed as desire

Invoice Capture and Expense Receipt Handling

CFDi Version 4.0 Now Supported (Mexico)

This update supports users reporting to Mexican tax authorities who need their invoice or receipt and attached CFDi tax document submitted as a single invoice in Concur Invoice or reimbursable expense in Concur Expense.

Miscellaneous

Ongoing: SAP Concur Homepage Changes

  • In Q2 of 2022, SAP Concur will begin redirecting the remaining clients in the US and EU datacenters to the new homepage
  • The remaining clients include those with Concur Travel standalone or Concur Travel with Expense, Invoice and/or Request

 

Ongoing: SAP Concur Migration to Cloud Platforms in AWS

  • SAP Concur plans to migrate from pure private cloud operation, where all equipment is owned by SAP Concur, to a cloud platform
  • This change provides a stronger security posture, improved performance and stability, and faster innovation for the clients
  • This change will occur automatically

SAP Fiori Themes

Profile Menu Functional Changes Under Fiori Light Theme

With the January release, the Profile menu within the SAP Fiori theme has been updated. This update includes changes to the layout of the menu items and some changes in functionality.

SAP Concur Application Dashboard Update der Relase Notes

What the user sees:

  • The layout and appearance of the Profile settings and Sign out buttons changed
  • Act as another User option include:
  • Myself: allow visual identification and confirmation that the user is working on their own behalf and enable the user to return to working on their own behalf after acting as another user
  • Switch: This button toggles the user between working for a user and working on their own behalf

The Profile menu in the SAP Concur Fiori Light Theme is automatically updated with the January 2022 release

Profile Settings

Removal of the Connected Apps Page

  • SAP Concur plans to remove the Connected Apps page in Profile Settings
  • This improves the usability. This is a rarely uses page; it no longer meets its purpose of driving partner application usage
  • The users can continue to connect to available apps through the App Center on the SAP Concur page header.

SAP Concur Assistance

Notice Regarding Stale Documentation

  • SAP Concur User Assistance will achieve and eventually delete documents as needed to maintain accurate, relevant and concise information for all supports audience
  • Archiving activities will comply with data retention best practices and adhere to legal compliance requirements
  • Current online help documents are now located on the SAP Help Portal

Security

Some TLSv1.2 Ciphers No Longer Supported (Feb 1, 2022)

SAP Concur solutions will no longer support connections to *.concursolutions.com and * api.concursolutions.com that use some ciphers. The list of the supported and unsupported ciphers you find  in the Release Updates

If your cipher suite includes supported and unsupported ciphers, connections to *concursolutions.com through a web browser will not be disrupted. During the process of establishing the connection, the *concursolutions.com server will choose the most secure cipher in your cipher suite.

Supported Configurations

Change in Support for Internet Explorer 11

  • On January 1, 2022, SAP Concur began transitioning away from support for Internet Explorer 11.
  • SAP Concur Users are not blocked from access when using IE 11. They can still sign in to their solutions. However SAP recommends that clients move away from IE 11 and move to a more modern, secure and supported browser
  • Users who navigate to the Concur page will see a banner with a the following message:
    "You are using Internet Explorer. Beginning January 1, 2022, SAP Concur began transitioning away from support for Internet Explorer 11. For details, refer to the SAP concur Internet Explorer 11 Support Policy Change FAQ. View FAQ"

File Transfer Updates

Ongoing: Rotating PGP Key for File Transfer

  • Files transferred to SAP Concur products must be encrypted with the SAP Concur public PGP key, concursolutionsrotate.asc.
  • The SAP Concur legacy PGP key (key ID D4D727C0) will be decommissioned on October 11, 2022. You must switch to using the rotating PGP key before that date. Files encrypted with the legacy PGP key will not be processed after October 10, 2022.
  • This announcement pertains to the following file transfer DNS endpoints:
  • st.concursolutions.com
  • mft-us.concursolutions.com
  • vs.concursolutions.com
  • st-eu.concursolutions.com
  • mft-eu.concursolutions.com

 

Ongoing: SAP Concur Legacy File Move Migration  

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and January 24, 2022. After they are migrated to the more efficient process, clients will see the following improvement:

  • With the legacy process, clients had to wait for the file move schedule to run at a specified time.
  • With the more efficient and secure API-based process, extracts and other outbound files from SAP Concur will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the st.concursolutions.com file transfer DNS endpoints

Release Update 01-2022

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JANUARY 2022

 

 

File Transfer Updates

Ongoing: Rotating PGP Key for File Transfer

  • Files transferred to SAP Concur products must be encrypted with the SAP Concur public PGP key, concursolutionsrotate.asc.
  • The SAP Concur legacy PGP key (key ID D4D727C0) will be decommissioned on October 11, 2022. You must switch to using the rotating PGP key before that date. Files encrypted with the legacy PGP key will not be processed after October 10, 2022.
  • This announcement pertains to the following file transfer DNS endpoints:
    • st.concursolutions.com
    • mft-us.concursolutions.com
    • vs.concursolutions.com
    • st-eu.concursolutions.com
    • mft-eu.concursolutions.com
    •  

Ongoing: SAP Concur Legacy File Move Migration  

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and January 24, 2022. After they are migrated to the more efficient process, clients will see the following improvement:

  • With the legacy process, clients had to wait for the file move schedule to run at a specified time.
  • With the more efficient and secure API-based process, extracts and other outbound files from SAP Concur will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the st.concursolutions.com file transfer DNS endpoints

 

 

Miscellaneous

Ongoing: SAP Concur Homepage Changes

  • In Q2 of 2022, SAP Concur will begin redirecting the remaining clients in the US and EU datacenters to the new homepage
  • The remaining clients include those with Concur Travel standalone or Concur Travel with Expense, Invoice and/or Request

 

Ongoing: Changes to Page Header and Profile Menu

Beginning in Q1 2022, the following changes will be made:

  • The greeting on the SAP Concur Homepage will be removed
  • If a user has entered a nickname/preferred name in the Profile settings, the nickname/preferred will be displayed in the Profile menu
  • Otherwise the first name will be displayed

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SAP Concur Assistance

Shared Planned Changes Moved to New Shared Changes Release Notes

  • Beginning with the January 2022 draft release notes, shared changes, shared planned changes and changes to SAP Concur core technologies are published in a new document “Shared Changes Release Notes”
  • Changes that are specific to one product and that impact that product's functionality or UI for admins or for end users will continue to be documented in that product's release notes

SAP Fiori Themes

New SAP Fiori Themes Available for Preview

  • With the January 2022 release, a new list field Appearance Settings has been added to the Profile Settings > System Settings page
  • Users who have been assigned the SAP Fiori Theme Preview permission can choose between different SAP themes
  • SAP themes harmonize the look and feel of the SAP Concur UI with the look and feel of other SAP products, providing more consistent user experience

 

Profile Menu Functional Changes Under Fiori Light Theme

With the January release, the Profile menu within the SAP Fiori theme has been updated. This update includes changes to the layout of the menu items and some changes in functionality.

SAP Concur Application Dashboard Update der Relase Notes

What the user sees:

  • The layout and appearance of the Profile settings and Sign out buttons changed
  • Act as another User option include:
  • Myself: allow visual identification and confirmation that the user is working on their own behalf and enable the user to return to working on their own behalf after acting as another user
  • Switch: This button toggles the user between working for a user and working on their own behalf

The Profile menu in the SAP Concur Fiori Light Theme is automatically updated with the January 2022 release

 

 

Security

Some TLSv1.2 Ciphers No Longer Supported (Feb 1, 2022)

SAP Concur solutions will no longer support connections to *.concursolutions.com and * api.concursolutions.com that use some ciphers. The list of the supported and unsupported ciphers you find  in the Release Updates

If your cipher suite includes supported and unsupported ciphers, connections to *concursolutions.com through a web browser will not be disrupted. During the process of establishing the connection, the *concursolutions.com server will choose the most secure cipher in your cipher suite.

 

 

Site Settings

Ongoing: Enable Report Number in Concur Expense Accounting Extracts (March 2022)

  • A new site setting, Enable Report Number for Expense Accounting Extracts, will be available in an upcoming release in Q1 of 2022 for all Concur Expense accounting extract file types
  • This setting lets the client elect to extract the Report Number field data instead of the Report Key field data by changing the extract output to include one and not the other
  • This change is reversible and can affect up to no more than 5 same-type extracts at the client site
  • At this time, no change is planned to the Report Key field's availability or functionality in any way

 

 

Supported Configurations

Change in Support for Internet Explorer 11

  • On January 1, 2022, SAP Concur began transitioning away from support for Internet Explorer 11.
  • SAP Concur Users are not blocked from access when using IE 11. They can still sign in to their solutions. However SAP recommends that clients move away from IE 11 and move to a more modern, secure and supported browser

Test Entities | Production Sandbox Environment

Permanent Test Entity Renamed to Production Sandbox Environment

  • SAP Concur has renamed the Permanent Test Entity (PTE) service to Production Sandbox Environment (PSE).
  • A PSE is a copy of a client's SAP Concur production entity.
  • Clients can use the PSE to set up and test new products, features, and services before introducing them into the production environment.
  • The PSE can also be used to train users on SAP Concur products, features, and services.

Test Entity (PSE) Data Maintenance and Entity Deletion (Dec 6)

  • As part of SAP Concur routine data maintenance and operations, they will begin deleting stagnant data in SAP Concur Production Sandbox Environment (test entities)
  • Beginning December 6, test entities that have not been signed in to within 180 days will be deleted
  • As of January 2022, test entities that have not been assigned within 180 days will also be deleted on a regular basis
  • The deletion of data or entities in the production sandbox environment has no impact on live production entities

Ongoing: Most Recently Used Lists Not Migrated

  • Some SAP Concur users use Product Sandbox Environment (PSE) entities to set up, test, and train on new configurations prior to deploying them to their live production entity
  • Due to the architectural changes that SAP Concur must make to support this move, when PSEs are migrated to the new environment, some Most Recently Used (MRU) list items within the PSE will not be migrated.
  • MRU lists consist of recent selections made by the user. These lists are generated overtime as users interact with various menus and other defined lists and they will be regenerated after the PSE is migrated to the new environment.

User Acceptance for End Users

New Tours Added to User Assistance for End Users and Admins (US, EMEA)

  • SAP Concur January release includes new User Assistance content.
  • The new tours expand the scope of information provided by User Assistance for End Users and Admins
  • Following new tours are included:
Concur TravelConcur ExpenseConcur RequestConcur Budget
 
  • How do I book a hotel?
 
 
  • View Expense Details
  • Move Items
  • Delete an expense
  • Combine expenses
  • Edit multiple expenses
 
 
  • View audit trail and Request timeline
  • Submit a cash advance
  • Add attendees to expected expenses
 
 
  • Create a team budget
  • Make an adjustment to a team budget
 

 

Admins with the necessary permissions can navigate to the User Assistance page by clicking Administration > Company > Company Admin > User Assistance.

 

 

Web Service Administration

Ongoing: Application Connector Username and Password Length Requirements Updated

  • The length of the username and password associated with an application connector on the Application Connectors page must be at least 10 characters long and not more than 50 characters long
  • On February 28, 2022, the 10-character minimum and 50-character maximum will be enforced
  • If the usernames and passwords are not updated prior to this change, some aspects of SAP Concur solutions might stop working
  • Application connection usernames and passwords can be updated by an administrator with the Company Administrator or Web Services Administrator role.

Release Update 12-2021

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SAP Service Administration

Application Connector Username and Password Length Requirements Updated

  • The lengths of the username and password associated with an application connector on the Application Connectors page must be at least 10 characters and not more than 50 characters long.
  • On February 28, 2022 the 10 character minimum and 59 character maximum will be enforced.
  • If the usernames and passwords are not updated prior to this change, some aspects of SAO Concur solutions might stop working
  • Application connection usernames and passwords can be updated by an administrator wit the Company Administrator  or Web Services Administrator role

 

 

Test Entities

Test Entity Data Maintenance and Entity Deletion (Dec 6)

  • As part of SAP Concur routine data maintenance and operations, they will begin deleting stagnant data in SAP Concur Production Sandbox Environment (test entities)
  • Beginning December 6, test entities that have not been signed in to within 180 days will be deleted
  • As of January 2022, test entities that have not been assigned within 180 days will also be deleted on a regular basis
  • The deletion of data or entities in the production sandbox environment has no impact on live production entities

 

 

SAP Integration with Concur Solutions

Delta Posting Phase 2 (Dec 2021)

This change is part of the NextGen UI experience

  • The first phase of the Delta Posting feature allowed end-users to reopen the expense report and change custom fields only. Expanded features are now available
  • Multiple configuration levels allow companies to control which actions the end- user can perform in a reopened report
  • The configuration level allow the choice if assigning increasing degrees of modification privileges to an Expense User Group. E.g a user in a group assigned the level 1 permissions can add or append receipt images and modify allocation and org unit field. A user in Level 3 may further modify the report for number of attendees and  amounts, add receipt images, and move entries between reports

In Phase 2 now following features are additionally available:

  • Allow end-user to add new entries to expense report or delete/move entries from expense report
  • Allow end-user to modify virtually any field including entry amount, itemizations, mileage, expense types, attendees, non-custom fields
  • Allow end-user to adjust new (only) travel allowance and itinerary data (add or remove allowances, edit location and dates) 
  • Allow a traveler to update receipt images for an existing entry: Append image where image already attached > image available in imaging service but SAP not notified of change
  • Calculate delta for payroll posting of employee taxability and/or reimbursement (reversal original  + post new) 

SAP Concur User Assistance

Available End User Support Options

  • SAP provides many support pathways for many products
  • SAP Concur solutions end user receive support in one of the following ways:
    • User Support Desk (USD): of your company has purchased User Support Desk, end users can access support within the SAP Concur application. Click Help > Contact Support to access the User Support Desk Portal and begin support via phone or chat
    • Internal Support: If your company has not purchased USD, end users work with internal contacts to support their SAP Concur solution, and supplement with the self-serve resources in the next section

Self-Serve End User Resources:

 

Release Note Admin Summaries

Streamlined Delivery

  • Previously the monthly release note admin summaries were provide in pdf files from the classic landing pages and as HTML files from the in-product Help systems and the SAP Help Portal
  • SAP Concur now provides only HTML files from the in -the-product Help system and the SAP Help Portal
  • The SAP Help Portal provides a Create Custom PDF link

Miscellaneous

Profile Menu Functional Changes Under Fiori Light Theme

  • The SAP Fiori theme release includes changes to the layout of the menu items and some changes in functionality

Extracts

Standard Accounting Extract (SAE) Version 4 to be Available to New Onboarding Clients

  • A new Standard Accounting Extract (SAE) specification, version 4, is now available for new clients onboarding to SAP Concur who require this extract.
  • This version includes the Report Number field which replaces the Report Key field in the earlier extracts
  • This update is designed for use by new clients
  • It is strongly recommended that now existing clients migrate to the new version à If they require the Report Number field they will use the new Site Setting Enable Report Number for Expense Accounting Extracts setting for this purpose (available in early 2022)

Expense Pay Classics

Decommission of All Currencies (Jan 1, 2022)

  • SAP Concur will decommission the legacy Expense Pay Classic solution
  • This decommission will require all Customers using Expense Pay to enable alternative solutions, but they have been communicated to directly regarding this change
  • Currently, Expense Pay Flex (aka Direct) is being offered only to existing clients (those already using Expense Pay classic) and not to new clients or existing clients who do not currently use an Expense Pay solution.
  • This announcement does not impact existing Expense Pay Global solution with Bambora which remains available and fully supported

Cards

Lodge Cards: Purchasing Addendum Data Added for User Identity Retrieval for Selected VISA VCF Import Formats:

  • A new field, Purchase Addendum Data, is available as a Custom field 1
  • Used to retrieve the Employee or Request ID value for VISA VCF4.0 and VCF4.4 CR and Lodge cards accounts
  • This field joins Passenger, Car and Hotel data as additional option that may be added to the import to configure the retrieval of the Employee or Request ID value for matching transactions to users
  • Additional the Employee ID From Passenger or Car Rental of Hotel Specific Data field is renamed to Employee ID from Addendum Data

Release Update 11-2021

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Authentication Administration

Company Request Token Self-Service Tool:

  • Company Admin can now generate Company Request Tokens without contacting SAP Concur Support
  • After Expiration of the Company Request Token they can generate a replacement Company Request Token
  • There is no configuration needed

 

 

Client Web Services

 Self-Service Tool for Application Management

  • Web Service Administrators can enable the OAuth 2.0 Application Management tool to generate Client IDs and Client Secrets without contacting SAP Concur Support
  • This can be enabled on request for clients with SAP Concur Client Web Services

 

 

Miscellaneous

Concur Experience Optimizer (US)

Concur Experience Optimizer collects and analyzes employee sentiment and buying behavior data from SAP Concur solutions.

Available for following User:

  • Concur Expense or Concur Travel & Expense
  • Concur Intelligence or Consultative Intelligence
  • Licenses for Qualtrics Employee XM for IT

Features of Concur Experience Optimizer

  • Diagnostic feedback templates to gather employee sentiment
  • Dashboards to analyze and understand data
  • Expert services to help interpret data and develop an effective response to findings
  • Qualtrics platform to ensure availability, scalability, confidentiality, data privacy, and security

 

New Permission to Enable Preview of Fiori Light Theme

  • New switch in the header of the SAP Concur site and a new Theme info bubble when enabled
  • New Theme includes changed to visual elements such as fonts, colors, and icons
  • Additionally some top-level tabs and menu items are relocated to the SAP Concur Home menu
  • The theme harmonizes the look and feel of the SAP Concur UI with the look and feel of other SAP products
  • To enable the User needs the “SAP Fiori Theme Preview” permission on the Company Permissions page and switch the info bubble to “ON”
SAP Concur Application Dashboard Update der Relase Notes

 

 

NextGen UI

Ongoing Updated User Interface for Concur Expense End Users

Active Move Period: October 2021 – September 2022

12-month period  for customers to complete the transition at their own pace before the automatic transition date.

 

Automatic Transition Date: October 1, 2022

All customers will be automatically transitioned to the NextGen UI.

 

 

Payment Manager

“View Batch Data” Link

For all Expense Pay User a new link “View Batch Data” is available. It shows all the masked payment and remittance data that is transmitted to the payment and/or card provider when applicable

 

 

SAP Concur User Assistance

Help Menu Directed to SAP Help Portal

New look and feel and additional functionality for the Help Portal

 

 

User Assistance

New User Assistance Tool for End User (US, EMEA)

  • The new tool helps end users learn and complete tasks more quickly by providing guided help
  • User assistance for end users can be enabled and disabled by country/region or globally on the User Assistance Settings page
  • When the tool is enabled the User see the Get Assistance (?) button
SAP Concur New User Assistance Tool for End User

 

 

Web Services Administration

Ongoing Application Connector Username and Password Length Requirements Updated

The lengths of the username and password associated with an application connector on the Application Connectors page must be at least 10 characters an not more than 50 characters long.

 

 

Workflow

Authorized Approvers Sort Order Enhancement

  • Automatically assign authorized apprivers setting ensures that all Authorized Approval steps in the workflow are pre-populated with an assigned Authorized Appriver
  • If multiple possible Approvers are possible the system now orders the choices alphabetically by last name, followed by first name
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